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| Prio | Original string | Translation | — |
|---|---|---|---|
| ↑ | Kanzu Support Desk (KSD) is a simple help desk solution that keeps your customer interactions fast & personal. | You have to log in to add a translation. | Details |
Original untranslated
Kanzu Support Desk (KSD) is a simple help desk solution that keeps your customer interactions fast & personal.
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| ↑ | Kanzu Support Desk - WordPress Helpdesk Plugin | You have to log in to add a translation. | Details |
Original untranslated
Kanzu Support Desk - WordPress Helpdesk Plugin
CommentPlugin name. You have to log in to edit this translation. Meta |
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| By default, tickets are only visible to the customer who logged them and your staff ( users with role ksd_agent, ksd_supervisor or a site administrator) | You have to log in to add a translation. | Details | |
Original untranslated
By default, tickets are only visible to the customer who logged them and your staff ( users with role ksd_agent, ksd_supervisor or a site administrator)
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| Are tickets public? | You have to log in to add a translation. | Details | |
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| Please check out <a href="https://kanzucode.com/kb_topic/kb-kanzu-support-desk/">our documentation here</a> for a more detailed walk-through should you need it | You have to log in to add a translation. | Details | |
Original untranslated
Please check out <a href="https://kanzucode.com/kb_topic/kb-kanzu-support-desk/">our documentation here</a> for a more detailed walk-through should you need it
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| Adding CAPTCHA inputs to a form is a good way to prevent spam. To add CAPTCHA to your support form, go <a href="https://www.google.com/recaptcha/admin">here</a>, get Google reCAPTCHA keys and then add them to your KSD settings. | You have to log in to add a translation. | Details | |
Original untranslated
Adding CAPTCHA inputs to a form is a good way to prevent spam. To add CAPTCHA to your support form, go <a href="https://www.google.com/recaptcha/admin">here</a>, get Google reCAPTCHA keys and then add them to your KSD settings.
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| You can also get our <a href="https://kanzucode.com/downloads/kanzu-support-desk-mail">Mail add-on</a> to allow your customers create tickets by emailing your support email address. | You have to log in to add a translation. | Details | |
Original untranslated
You can also get our <a href="https://kanzucode.com/downloads/kanzu-support-desk-mail">Mail add-on</a> to allow your customers create tickets by emailing your support email address.
CommentFound in description paragraph. You have to log in to edit this translation. Meta |
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| In case you'd like to have extra support forms, use shortcode [ksd_support_form] to create a support form anywhere. Alternatively, use the support form widget↵ If you'd like customers to be able to use a support form tucked away in the bottom right of every page on your site, enable the "Show support button" option in your KSD settings. | You have to log in to add a translation. | Details | |
Original untranslated
In case you'd like to have extra support forms, use shortcode [ksd_support_form] to create a support form anywhere. Alternatively, use the support form widget↵
If you'd like customers to be able to use a support form tucked away in the bottom right of every page on your site, enable the "Show support button" option in your KSD settings.
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| Support Forms | You have to log in to add a translation. | Details | |
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| No. Only supervisors and administrators can delete tickets | You have to log in to add a translation. | Details | |
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No. Only supervisors and administrators can delete tickets
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| Can an agent delete a ticket? | You have to log in to add a translation. | Details | |
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Can an agent delete a ticket?
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| At installation, two pages are created automatically: | You have to log in to add a translation. | Details | |
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At installation, two pages are created automatically:
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| You'll get an intro message and walk through an quick tour of the plugin. You'll create your first ticket and see how to send a reply and make changes to it. | You have to log in to add a translation. | Details | |
Original untranslated
You'll get an intro message and walk through an quick tour of the plugin. You'll create your first ticket and see how to send a reply and make changes to it.
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| My Tickets - Shows a customer's tickets after they log in. They'll track ticket progress here | You have to log in to add a translation. | Details | |
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My Tickets - Shows a customer's tickets after they log in. They'll track ticket progress here
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| Submit Ticket - Has a support form for customers to submit tickets | You have to log in to add a translation. | Details | |
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Submit Ticket - Has a support form for customers to submit tickets
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