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Translation of Stable Readme (latest release): Spanish (Mexico)

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When deleting a contact from the Contacts section in your Formilla account, all live chat conversations, including offline chats, will also be queued for deletion. Be careful, as this process cannot be reversed and the information is permanently deleted. You have to log in to add a translation. Details

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When deleting a contact from the Contacts section in your Formilla account, all live chat conversations, including offline chats, will also be queued for deletion. Be careful, as this process cannot be reversed and the information is permanently deleted.
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Formilla automatically creates contacts in your account as "Leads" whenever a live chat conversation is started, or you receive a message from a website visitor while you're offline/unavailable. We also store any information collected from the visitor via pre-chat form fields, including name, email, phone, and also their country/region, amongst other information. You have to log in to add a translation. Details

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Formilla automatically creates contacts in your account as "Leads" whenever a live chat conversation is started, or you receive a message from a website visitor while you're offline/unavailable. We also store any information collected from the visitor via pre-chat form fields, including name, email, phone, and also their country/region, amongst other information.
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When a live chat is ended by the chat agent, or automatically after 20 minutes of inactivity, it is labeled as "Chat Completed" on the left-hand side of the live chat dashboard. Completed chats will be marked for removal one hour after the chat is ended, and they should disappear on the next dashboard page refresh. Completed chats cannot be removed manually at this time otherwise. You have to log in to add a translation. Details

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When a live chat is ended by the chat agent, or automatically after 20 minutes of inactivity, it is labeled as "Chat Completed" on the left-hand side of the live chat dashboard. Completed chats will be marked for removal one hour after the chat is ended, and they should disappear on the next dashboard page refresh. Completed chats cannot be removed manually at this time otherwise.
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No. While we do provide the real-time visitor monitoring feature for Premium accounts, we do not store anonymous visitor information unless someone actually initiates/responds to a live chat invitation. We typically recommend using a tool such as Google Analytics (free) for website analytics, as they do a good job storing and reporting on this information. You can view how many live chats and offline submissions you receive in a given period by logging in to your Formilla Live Chat account, then clicking the dropdown next to your agent picture in the top right corner of your account. Next, select <strong>Reports</strong> from the submenu that appears, and choose the "Total Chats &amp; Emails" report. Here you can filter by your desired dates and click Search. You have to log in to add a translation. Details

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No. While we do provide the real-time visitor monitoring feature for Premium accounts, we do not store anonymous visitor information unless someone actually initiates/responds to a live chat invitation. We typically recommend using a tool such as Google Analytics (free) for website analytics, as they do a good job storing and reporting on this information. You can view how many live chats and offline submissions you receive in a given period by logging in to your Formilla Live Chat account, then clicking the dropdown next to your agent picture in the top right corner of your account. Next, select <strong>Reports</strong> from the submenu that appears, and choose the "Total Chats &amp; Emails" report. Here you can filter by your desired dates and click Search.
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The Formilla Lead Widgets app gives you the ability to collect email subscribers and boost your social following. You can enable it by simply logging in to your Formilla account, then mouse over <strong>Settings</strong> from the live chat dashboard menu on the left and select <strong>My Apps</strong> from the sub-menu that appears. Next, click <strong>Add App</strong> for Formilla Lead Widgets if it isn't added yet. Now that you've enabled Formilla Lead Widgets, mouse over <strong>Settings</strong> in the left menu, and choose <strong>Widgets</strong> from the submenu that appears. Next, click the <strong>Add Edge Widget</strong> button to configure your first Edge lead widget. You have to log in to add a translation. Details

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The Formilla Lead Widgets app gives you the ability to collect email subscribers and boost your social following. You can enable it by simply logging in to your Formilla account, then mouse over <strong>Settings</strong> from the live chat dashboard menu on the left and select <strong>My Apps</strong> from the sub-menu that appears. Next, click <strong>Add App</strong> for Formilla Lead Widgets if it isn't added yet. Now that you've enabled Formilla Lead Widgets, mouse over <strong>Settings</strong> in the left menu, and choose <strong>Widgets</strong> from the submenu that appears. Next, click the <strong>Add Edge Widget</strong> button to configure your first Edge lead widget.
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At the 1st of every month, the total count of chats/emails is set to 0 for all standard free live chat customers. Each chat conversation counts as 1 chat, as does every offline chat you receive. Formilla.com will send you an email once you reach 20 or more chats in a month, and another email once you've reached 30. Upon reaching 30 chats for a given month, the live chat widget will simply hide from your website, and reappear on the 1st of the next month. You have to log in to add a translation. Details

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At the 1st of every month, the total count of chats/emails is set to 0 for all standard free live chat customers. Each chat conversation counts as 1 chat, as does every offline chat you receive. Formilla.com will send you an email once you reach 20 or more chats in a month, and another email once you've reached 30. Upon reaching 30 chats for a given month, the live chat widget will simply hide from your website, and reappear on the 1st of the next month.
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Yes. To enable chat transcripts, simply login to your Formilla account, mouse over <strong>Settings</strong> and select <strong>Users</strong> from the submenu that appears. Next, click the edit/pencil icon under the Actions column next to your chat agent(s), and check the "Email Me Chat Transcripts" option from the following page. Be sure to Save Changes when complete. You can also enable live chat transcripts to be sent to you at the account level. For example, let's say you don't respond to a live chat in time, or you want to receive all transcripts for the entire account. To do this, login to your Formilla account as the account owner (the email used to first sign up for Formilla), then click the dropdown next to your agent pic in the top right corner of the live chat dashboard, and select <strong>My Account</strong> from the submenu that appears. Next, enter an email address (or multiple comma separated) for the "Send all chat transcripts to" field, and Save Changes. Going forward, you'll receive an email after each live chat ends. You have to log in to add a translation. Details

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Yes. To enable chat transcripts, simply login to your Formilla account, mouse over <strong>Settings</strong> and select <strong>Users</strong> from the submenu that appears. Next, click the edit/pencil icon under the Actions column next to your chat agent(s), and check the "Email Me Chat Transcripts" option from the following page. Be sure to Save Changes when complete. You can also enable live chat transcripts to be sent to you at the account level. For example, let's say you don't respond to a live chat in time, or you want to receive all transcripts for the entire account. To do this, login to your Formilla account as the account owner (the email used to first sign up for Formilla), then click the dropdown next to your agent pic in the top right corner of the live chat dashboard, and select <strong>My Account</strong> from the submenu that appears. Next, enter an email address (or multiple comma separated) for the "Send all chat transcripts to" field, and Save Changes. Going forward, you'll receive an email after each live chat ends.
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Yes. To do this, start by logging in to your Formilla account, then mouse over <strong>Settings</strong> and select <strong>Widgets</strong> from the submenu that appears. On the next page, click the edit/pencil icon under Actions for your chat widget. You should now be in the chat settings area, where you can select the <strong>Advanced Options</strong> tab to find the "Request Chat Text" field. Be sure to Save Changes when complete. You have to log in to add a translation. Details

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Yes. To do this, start by logging in to your Formilla account, then mouse over <strong>Settings</strong> and select <strong>Widgets</strong> from the submenu that appears. On the next page, click the edit/pencil icon under Actions for your chat widget. You should now be in the chat settings area, where you can select the <strong>Advanced Options</strong> tab to find the "Request Chat Text" field. Be sure to Save Changes when complete.
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Unfortunately we no longer support 3rd party chat clients. At one point, we supported live chat via Skype and Google Talk clients, however both Microsoft and Google shut down support for 3rd party apps awhile back. We eventually retired both channels. You have to log in to add a translation. Details

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Unfortunately we no longer support 3rd party chat clients. At one point, we supported live chat via Skype and Google Talk clients, however both Microsoft and Google shut down support for 3rd party apps awhile back. We eventually retired both channels.
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Yes. Use our mobile apps for iPhone/iPad, or Android devices (Premium packages only) to chat from your mobile phone on the go! For those using the live chat web interface, it is currently not optimized for chat from your mobile phone. You have to log in to add a translation. Details

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Yes. Use our mobile apps for iPhone/iPad, or Android devices (Premium packages only) to chat from your mobile phone on the go! For those using the live chat web interface, it is currently not optimized for chat from your mobile phone.
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Yes. For Standard free accounts, enable this setting by logging in to your Formilla account, then mouse over <strong>Settings</strong> and select <strong>Widgets</strong> from the submenu that appears. On the next page, click the edit/pencil icon under Actions for your chat widget. You should now be in the chat settings area, where you can select the <strong>Advanced Options</strong> tab. Enable the "Require visitors to enter email before starting a chat" setting and Save Changes. If you are using either of our Premium packages, you will notice the ability to add pre-chat form fields near the top of the Advanced Options tab instead. You can add up to four fields to your live chat widget, such as First Name, Last Name, Email, a Custom field, and others. Keep in mind at least one field must be required. You have to log in to add a translation. Details

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Yes. For Standard free accounts, enable this setting by logging in to your Formilla account, then mouse over <strong>Settings</strong> and select <strong>Widgets</strong> from the submenu that appears. On the next page, click the edit/pencil icon under Actions for your chat widget. You should now be in the chat settings area, where you can select the <strong>Advanced Options</strong> tab. Enable the "Require visitors to enter email before starting a chat" setting and Save Changes. If you are using either of our Premium packages, you will notice the ability to add pre-chat form fields near the top of the Advanced Options tab instead. You can add up to four fields to your live chat widget, such as First Name, Last Name, Email, a Custom field, and others. Keep in mind at least one field must be required.
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Yes. To enable this setting, start by logging in to your Formilla account, then mouse over <strong>Settings</strong> and select <strong>Widgets</strong> from the submenu that appears. On the next page, click the edit/pencil icon under Actions for your chat widget. You should now be in the chat settings area, where you can select the <strong>Advanced Options</strong> tab. Simply check the box for the feature "Enable Auto Response", and enter your desired auto-response text in the field that appears, along with how long (for example, 60 seconds) before it should trigger. Also, be sure to Save Changes when complete. Going forward, any time a website visitor initiates a live chat conversation and you do not respond in 60 seconds, the auto-response will trigger. You have to log in to add a translation. Details

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Yes. To enable this setting, start by logging in to your Formilla account, then mouse over <strong>Settings</strong> and select <strong>Widgets</strong> from the submenu that appears. On the next page, click the edit/pencil icon under Actions for your chat widget. You should now be in the chat settings area, where you can select the <strong>Advanced Options</strong> tab. Simply check the box for the feature "Enable Auto Response", and enter your desired auto-response text in the field that appears, along with how long (for example, 60 seconds) before it should trigger. Also, be sure to Save Changes when complete. Going forward, any time a website visitor initiates a live chat conversation and you do not respond in 60 seconds, the auto-response will trigger.
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Yes, we call these Smart Messages. Simply login to your Formilla account, mouse over <strong>Automation</strong> in the left menu, then choose <strong>Smart Messages</strong> from the sub-menu that appears. We normally create your first Chat Smart Message when you sign up, however, you can delete (or edit) it and create your own by clicking the <strong>Create Smart Message</strong> button and choosing <strong>Chat Message</strong> to get started. Note: only one chat Smart Message is allowed on the free Standard plan, however upgrading to either of our Premium plans gives you unlimited Smart Messages. You have to log in to add a translation. Details

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Yes, we call these Smart Messages. Simply login to your Formilla account, mouse over <strong>Automation</strong> in the left menu, then choose <strong>Smart Messages</strong> from the sub-menu that appears. We normally create your first Chat Smart Message when you sign up, however, you can delete (or edit) it and create your own by clicking the <strong>Create Smart Message</strong> button and choosing <strong>Chat Message</strong> to get started. Note: only one chat Smart Message is allowed on the free Standard plan, however upgrading to either of our Premium plans gives you unlimited Smart Messages.
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Yes. Access your WordPress admin panel and select Plugins from the left menu. Find the Formilla Live Chat plugin and click the 'Deactivate' link to hide the widget from your WordPress site. If you're using either of our Premium plans, you can also hide the live chat button and widget from inside your widget settings. To do this, start by logging in to your Formilla account, then mouse over <strong>Settings</strong> and select <strong>Widgets</strong> from the submenu that appears. On the next page, click the edit/pencil icon under Actions for your chat widget. You should now be in the chat settings area, where you can select the <strong>Advanced Options</strong> tab. Simply check the box for the feature at the bottom "Hide the chat button/widget when agents are offline" and Save Changes. This will simply hide the live chat button from your WordPress site when you log out of Formilla or mark yourself as "Offline" status. You have to log in to add a translation. Details

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Yes. Access your WordPress admin panel and select Plugins from the left menu. Find the Formilla Live Chat plugin and click the 'Deactivate' link to hide the widget from your WordPress site. If you're using either of our Premium plans, you can also hide the live chat button and widget from inside your widget settings. To do this, start by logging in to your Formilla account, then mouse over <strong>Settings</strong> and select <strong>Widgets</strong> from the submenu that appears. On the next page, click the edit/pencil icon under Actions for your chat widget. You should now be in the chat settings area, where you can select the <strong>Advanced Options</strong> tab. Simply check the box for the feature at the bottom "Hide the chat button/widget when agents are offline" and Save Changes. This will simply hide the live chat button from your WordPress site when you log out of Formilla or mark yourself as "Offline" status.
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If you are currently not available to chat, just sign out of your Formilla Live Chat account or change your status to "Offline" from "Online" in the header bar, and you will not receive any live chats during this time. We took a very simple approach to appearing online versus offline for live chat. If you are using the Formilla Live Chat iPhone or Android app instead, simply sign out of the app, or mark yourself "Offline" from the settings tab, and Formilla.com will automatically update your availability. You have to log in to add a translation. Details

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If you are currently not available to chat, just sign out of your Formilla Live Chat account or change your status to "Offline" from "Online" in the header bar, and you will not receive any live chats during this time. We took a very simple approach to appearing online versus offline for live chat. If you are using the Formilla Live Chat iPhone or Android app instead, simply sign out of the app, or mark yourself "Offline" from the settings tab, and Formilla.com will automatically update your availability.
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